FAQ

The Thermostat system configuration is an important step in setting up your server rack. Please read the instructions carefully before operating. For any inquiries concerning the optimal working temperature intervals please refer to the installing equipment manual or contact the equipment supplier.

Please download the manual here: Thermocontroller setup.

Please choose your model from the following links to redirect to the assembly scheme / video page:

• Sysracks SRF-Freestanding model assembly instruction;
• Sysracks SRW-Wall Mount model assembly instruction;
• Sysracks PR-Premium model assembly instruction.

A wall mount cabinet is usually takes no longer than 45 min to assemble. Free Standing cabinets may take up to 2 hours based on ability/experience. No special tools or ability required but it may change the assembly time.

First, read our recommendations, then use the cabinet height and depth selection bar (filter) to find the cabinet you need. You can also contact our technical representative (infotest@sysracks.com).

You can find the Technical Specifications tab on each product page or send a request to our technical representative (infotest@sysracks.com)

Each cabinet model includes an assembly diagram with step-by-step instructions and a link to the video instructions. When contacting our specialist (infotest@sysracks.com), indicate a step shown in a PDF version or timepoint in a video where you got stuck.

Please describe the nature of the issue (with pictures) and email us at infotest@sysracks.com. You can expect an answer within 2 hours during business days/hours.

We accept Credit/Debit Card, PayPal, Bank / Wire / E-Transfers. Please note, no payment can be completed on site.

Yes, you can request a price match for the same Sysracks product selling for lower price on any North America marketplace. (restrictions may apply: EX the same item, only prior placing an order and other).

Please email us the Certificate of Tax Exemption or other questions at infotest@sysracks.com.

For a Quote over 10 units or $2000, please email us at infotest@sysracks.com and provide the following info:

• PN or Model;
• Qty;
• Shipping address;
• When you need the order for.

Quotes are valid for 14 business days.

The currency reflected on your screen (shopping card at check-out).

You can count on a 10% discount when picking up locally.

Buy the items for more than 5000 USD. Please get in touch with the sales department (salestest@sysracks.com) for details.

The exact delivery time depends on the region of shipping. Thus, the period ranges greatly from 1–2 to 7–8 days. To clarify the delivery time after sending, you can check the tracking number on the FedEx website. Express delivery is possible in exceptional cases and is entirely at the client’s expense.

Cargo insurance is not provided by carriers. However, Sysracks undertakes to replace any part of the goods damaged during transportation to the customer free of charge.

If the cargo is lost in transit, we will send a replacement. Every shipment has a tracking number, and the loss of cargo will be coordinated with FedEx, along with an internal investigation. If you’re facing any difficulties, please contact us.

Orders are shipped from a US or Canadian Sysracks distribution center depending on availability of particular item. No change on the price or transit time.

Addresses of our warehouses:

• 616 Midland Ave, Staten Island, NY 10306, USA
• 1630 Terminal St, West Sacramento, CA 95691
• 804 Rue Deslauriers, Montreal, H4N 1X1, Canada

Yes, you will receive a separate email-confirmation with tracking number within 24 hours during business days.

Normally, we ship by FedEx Ground or UPS Standard in flat pack. For other than Ground Service orders please contact us.

Our cabinets are supplied disassembled / flat pack from door to door. No special tools or loading dock required.

We ship within 2 business days. Please contact us for urgent orders.

We cover you in case of damage occurred in transit. If a part arrives in unusable condition, we will ship a replacement one immediately. Please emails us pictures showing the nature of damage, your order number and shipping address.

Only in the region of Montreal, Qc. Additional fee may apply.

No, only the item price. The shipping cost estimation is available online.

Yes, please specify details at check out, or email us the details.

Delivery is free within the greater Montreal area.

The average transit time in USA and Canada is 2-8 business days. A tracking number will be provided.

The shipping cost depends on location. The shipping calculator in available in “shipping estimation” tab on each product page. Alternatively, you can send an inquiry to our sales department: salestest@sysracks.com

• We offer 30-day return / exchange policy. The buyer is responsible for return shipping in case any errors occurs after the order has been processed (examples: wrong item, wrong size, wrong address etc.).
• It is impossible to cancel/modify the order once it has been processed/shipped.
• All returns are accepted only in it’s original packaging with the original protective / shipping materials. No refund for shipping cost unless another Sysracks item (higher value) purchased.
• Subject to 15% restocking fee.
• If you purchase an incorrect item, please email us with details and we will be happy to assist you.

Refunds may take up to 21 days after your returned item is received.

SysRacks cannot change your address, split shipments, mix shipments or cancel orders.

You will not be able to cancel your order when a purchase is completed. Please contact us for any special requests before ordering.

International customers can purchase SysRacks equipment from our online store. We use USPS and FedEx to deliver international orders.

Certifications for SysRacks’s equipment are embedded in the product packaging.

Wall mount type - $35, Freestanding model - $70. (locally only)